Contact information

We're Here to Help

Have a question about a product, an order, shipping, returns, or a custom costume?

The WStarcos team is here to help. Whether you need assistance before placing an order or have a question about an existing purchase, feel free to reach out to us.

Customer Support

For questions regarding:

• Product details, sizes, and availability

• Order status and shipping

• Returns, exchanges, and after-sales service

• Custom and made-to-order costumes

• Payment or checkout issues

• Other questions about your WSTAR COS experience

Email: wstarcosplay@gmail.com

Support Hours

Monday – Saturday
9:00 AM – 5:00 PM (UTC+8)

We aim to respond to customer inquiries as soon as possible during our support hours. Response times may be slightly longer during weekends, holidays, promotional periods, or periods of high order volume.

For Order-Related Questions

If you are contacting us about an existing order, please include your order number in your message.

For issues involving damaged items, missing items, or shipping problems, including relevant photos or tracking information can help us review your request more efficiently.

Custom Costume Inquiries

For custom or made-to-order products, please provide as much relevant information as possible, such as your desired size, customization requirements, reference information, or other specific requests.

Our team will review your request and let you know what options are available.

WStarcos
Crafted for the Character. Made for Your Moment.

Email: wstarcosplay@gmail.com
Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (UTC+8)