Order Cancellation
• Orders can be cancelled as long as they have not yet been shipped.
• Once an order has been dispatched, it can no longer be cancelled.
Tip: Please review your selected items, sizes, shipping details, and other order information carefully before completing your purchase.
Delayed or Lost Orders
• We do our best to ensure orders are delivered within the expected timeframe. However, international shipments may experience unexpected delays due to customs clearance, local postal services, weather, or other circumstances beyond our control.
• We are unable to provide compensation for delivery problems caused by an incorrect or incomplete address, refusal of delivery, or other issues resulting from the recipient's actions.
Damaged or Missing Items
• Please check your package and its contents as soon as you receive your order.
• If an item arrives damaged or something is missing from your package, please contact us at wstarcosplay@gmail.com within 7 days of delivery.
• Please include your order number along with a brief description of the issue and, where possible, clear photos showing the damage or missing item.
• Our customer service team will review the situation and assist you with the appropriate solution.
Product Care & Quality
• Our cosplay costumes are carefully produced using specialty fabrics, detailed prints, decorative elements, and other costume materials. Due to the nature of these materials and the shipping process, minor wrinkles, creases, or slight variations may occasionally occur.
• We recommend following the care instructions provided with your costume for washing, ironing, steaming, and storage.
Tip: Gentle steaming or ironing, when appropriate for the material and following the provided care instructions, can help restore the costume's original shape and appearance.
Customer Support
Need help with your order, delivery, product condition, or costume care?
Our customer service team is here to assist you.
Email: wstarcosplay@gmail.com
When contacting us about an order, please include your order number so that we can assist you more efficiently.
Our Commitment
At WSTARCOS, we believe that a great cosplay experience goes beyond the moment your package arrives.
Every costume is prepared with attention to detail, and we aim to make our after-sales service just as thoughtful. Whether you have a question about your order, encounter a delivery issue, or need help caring for your costume, we will do our best to provide clear and helpful support.
Our goal is to keep the after-sales process friendly, transparent, and straightforward, while maintaining clear policies that are fair to both our customers and our business.