Politique de remboursement

At WStarcos, we want every order to arrive in its original condition and as expected. If you need to request a return or exchange, please review the requirements below before sending your item back.

1. Return Period

Return or exchange requests must be submitted within 7 days of delivery.

To qualify for a return, the item must:

  • Be unused, unworn, and unwashed

  • Remain in its original condition

  • Include all original tags, packaging, and accessories

  • Be shipped back at the customer's expense

Items that do not meet these conditions may not be accepted for return or exchange.

2. Before You Return an Item

Please contact WStarcos Customer Service before sending any product back.

Do not return an item to an address without receiving return instructions from us first. Once your request has been reviewed and approved, we will provide the applicable return address and shipping instructions.

3. Return Shipping

Unless otherwise stated, all return and exchange shipping costs are the responsibility of the customer.

WSTAR COS is not responsible for packages that are lost or undelivered because the customer:

  • Ships the package without tracking

  • Uses an incorrect or incomplete return address

  • Fails to provide valid shipment information

We strongly recommend using a trackable shipping service when returning an order.

4. Refunds

After the returned item is received, our team will inspect its condition.

If the return is approved, the refund will generally be processed within 3–5 business days after the inspection is completed.

The refund will be issued through the applicable original payment method.

5. Custom & Made-to-Order Items

For custom-made or tailor-made costumes, cancellations or refunds are not available once production has started.

Orders placed under Made to Order cannot be cancelled once fulfillment has begun.

6. Items That Cannot Be Returned

For hygiene, safety, or product-use reasons, returns are not accepted for:

  • Items that have been worn, washed, stained, damaged, or altered

  • Undergarments

  • Socks and stockings

  • Single-use or indoor-use items

  • Shoe covers

  • Boot covers/tops

  • Cosplay shoes

  • Props and similar items

  • Custom-made items once production has started

7. Important Notice

Please keep your return shipment receipt and tracking information until your return has been fully processed.

WStarcos cannot be held responsible for a returned package that is lost in transit due to insufficient tracking information or an incorrect address provided by the customer.